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Data Protection

Crixx Privacy Policy — Your Data Is Safest With Us

Everything you need to know about why crixx holds your data, how it is used, and for how long — all explained clearly in one place.

Last Updated: 1 January 2026
Version 3.2

Our Commitment to Privacy Protection

The core principles crixx follows to keep your data safe

Encryption Protection
All your data is transmitted and stored using 128-bit SSL encryption, making it completely unreadable to hackers or any third parties.
Military-Grade Security
Never sold to third parties
crixx never sells your personal information — no dealings with advertisers or data brokers, period.
Data Sales Prohibited
Minimal Data Collection
Only the minimum information strictly necessary to provide the service is collected — nothing more is ever requested.
Minimal Collection Policy
Defined Retention Period
A retention period is set in advance for each type of data. Once that period expires, the data is automatically deleted.
Defined Retention Period
In Your Control
You have the right to view, update, or request deletion of your personal information at any time.
Full User Control
Regular Audits
crixx's security infrastructure undergoes independent third-party audits every year — ensuring full transparency.
Annual Audit
Contents
crixx's Commitment: Your privacy is not merely a legal obligation to us — it is an ethical responsibility. This policy is our open acknowledgement of that commitment.
1

Introduction & Scope

This Privacy Policy ("Policy") crixx.betApplies to all services, websites, and associated platforms of crixx. By visiting crixx.bet, creating an account, or using any of our services, you agree to this policy.

We believe a user's personal data belongs to them — crixx holds it only temporarily and solely to provide the service. This policy clearly explains what information is collected, why it is collected, how long it is kept, and what rights you have.

2

What Information Is Collected

Crixx collects two categories of data — information you provide directly, and information collected automatically:

Data Type Description Required?
Identity Full name, date of birth, national ID number Yes (KYC)
Contact Mobile number, email address Yes
Financial Mobile banking number, transaction history Yes
Usage Betting history, login timestamps, preferences Automatic
Device IP address, browser type, device ID Automatic
Cookies Session tokens, preference settings Optional
Please Note: We never store your full mobile banking PIN or password — only your number is retained for verification purposes.
3

Collection Method

Crixx collects information through the following methods:

  • Registration Form: Information you provide when creating your account.
  • KYC Verification: Documents submitted for identity verification.
  • Payment Processing: Transaction data processed during deposits and withdrawals.
  • Automated Tracking: Server logs generated during website usage.
  • Cookies & Local Storage: Session information stored in your browser.
  • Customer Support Contact: Records of any conversations held with our support team.

We never collect your information without your knowledge or consent. The reason for collecting each piece of data is always clearly stated.

4

Purpose of Data Use

Crixx uses your information only for the following purposes:

  • Account Management: Login, security, and account verification.
  • Payment processing: Processing deposits and withdrawals.
  • Legal Compliance: Meeting licensing authority requirements.
  • Fraud prevention: Suspicious activity detection.
  • Service Improvement: Analysing usage patterns to improve your experience.
  • Personalised offers: Relevant promotions tailored to your preferences.
  • Customer Support: Issue resolution and user support.

Your information is never used for any purpose beyond those listed above. If we ever need to use it for a new purpose, you will be notified in advance and, where required, your fresh consent will be obtained.

5

Sharing Data with Third Parties

crixx does not sell your data. In limited circumstances, however, information may be shared with third parties:

  • Payment providers: Mobile Pay, Nagad, Rocket — used solely to process transactions.
  • Identity Verification Services: Licensed provider for KYC processing.
  • Regulatory Authority: As required by mandatory licensing authority regulations.
  • Law enforcement agencies: In response to a court order or ongoing investigation.
In each of the above cases, only the minimum necessary data is shared with third parties. They are contractually bound to uphold the same privacy standards as crixx.
6

Cookie Policy

Crixx uses cookies to keep the website running smoothly and to enhance your experience:

  • Essential Cookies: To maintain login sessions — these cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand how the site is being used (anonymised data).

You will be informed about cookies the first time you visit the site. You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to not function properly.

7

Data Security Technology

crixx Industry-leading technical standards are applied to protect your data:

  • 128-bit SSL/TLS Encryption: Applied to all data transfers.
  • AES-256 Encryption: For sensitive data stored in our databases.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS Protection: To protect against external attacks.
  • Regular Security Audits: Annual audits by independent organisations.
  • Staff Training: Mandatory training on data handling practices.

In the event of a security breach, affected users and the relevant regulatory authority will be notified within 72 hours.

8

Your Rights

You have the following rights regarding your data — to exercise any of them, contact us at support@crixx.bet:

Right to Access

You may request a complete copy of all information crixx holds about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data after closing your account.

Objection to Processing

You may opt out of marketing communications or data analytics at any time.

Portability

The ability to download your data in a machine-readable format.

Restriction

In certain cases, you may request that the use of your information be temporarily restricted.

Crixx will respond to rights requests within 30 days of receipt. Complex cases may take up to 60 days — however, you will be informed in advance if this applies.

9

Data Retention Period

Retention periods vary by data type. We never hold data longer than necessary:

Data Type Retention Period Reason
Account Information 5 years after account closure Legal Compliance
Transaction History 7 Years Financial Audit
Betting History 5 Years Dispute Resolution
Support Conversations 3 Years Service Quality Assurance
Website Logs 1 Year Security Monitoring
Marketing Consent Until Consent Is Withdrawn Legal Requirements

After the designated retention period, data is automatically deleted from our systems or anonymised in a way that it can no longer be linked to any individual.

10

Policy Updates & Contact

Crixx may update this Privacy Policy at any time. For significant changes:

  • An SMS notification will be sent to your registered mobile number.
  • You will be notified at least 14 days before any changes take effect.
  • The date of the update will be clearly displayed at the top of the page.

For any questions or concerns regarding this Policy, please contact our Data Protection Team.

Privacy Inquiries: support@crixx.bet — use the subject line "Privacy Policy Enquiry". You will receive a response within 48 hours.

Crixx's Privacy Commitment at a Glance

No Data Sales 128-Bit Encryption Right to Erasure Annual Audit Transparent Policy

Frequently Asked Questions

Two separate options are available — a temporary pause and permanent closure.

Cooling-Off Period (Self-Exclusion): Go to Account Settings and click on the "Responsible Gaming" option. From there, you can choose any self-exclusion period ranging from 24 hours up to 6 months. During this time you will not be able to log in, but your account and balance will remain safe.

Permanent Closure: Email support@crixx.bet with the subject line "Permanent Account Closure". Make sure to withdraw your balance before the account is closed. Your account will be closed within 24 hours of receiving your request. Data will be deleted after the retention period in accordance with our data storage policy.

Yes, crixx supports accumulator (multi-selection) bets, also known as "multi bets" — and they offer the greatest potential returns.

The process is straightforward: go to the betting page and click on your preferred outcome for the first match — it will be added to your betslip. Then pick outcomes from a second match, a third, and as many more as you like. In the betslip, the "Accumulator" tab will multiply all the odds together and display your total potential winnings.

Example: If three matches have odds of 1.8, 2.0, and 1.5, the accumulator odds would be 1.8 × 2.0 × 1.5 = 5.4. That means a ৳1,000 bet would return ৳5,400 if successful. Keep in mind, though — every selection must be correct. Miss one and the entire bet is lost.

Your Data Is Safe — Enjoy With Complete Peace of Mind

Your privacy is protected at crixx. Register now and start betting on a platform you can trust.

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